Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be in their original condition and packaging. To initiate a return, please contact us at [Zac@empirecorals.com] with your order number and reason for return.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without proof of delivery.

Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from your refund.

Final Sale Items

Items marked as Final Sale are not eligible for return, exchange, or refund under any circumstances. All final sale purchases are considered complete at the time of checkout.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, minus the restocking fee.

Non-Returnable Items

Due to the live nature of our products, live corals, invertebrates, fish, and other livestock are not eligible for return. Please refer to our [Live Arrival Guarantee / DOA Policy] for claims related to livestock.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original (subject to the above policy) and place a new order.

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